THE STIMTEN'S GUARANTEE
StimTen's electrotherapy devices are guaranteed to meet your satisfaction for a period of 30 days, unless otherwise specified. If you are not satisfied with your device within this time period, you may return it for a refund less a 10% restocking fee. The purchaser of the device is responsible for return shipping charges.To be eligible for a return, your item must be undamaged and returned with all parts included with your shipment.
To return your device, please contact Stimtens via email or phone. We will provide you with an RMA# and shipping instructions.
Stimtens@gmail.com or 1.800.329.9212
Once your item is inspected, we will credit your original card used for purchase for the amount of your purchased item less the 10% restock fee. The StimTen's guarantee does not apply to accessories, these include: batteries, electrodes, gels, A/C adapters and lead wires. If you did receive a damaged accessory or if one was accidentally omitted from your shipment, please let us know and we will get a new one out to you.
The warranty covers electrotherapy devices from manufactures defects. If your device stops performing, we will replace the device with a new model at no cost. The purchaser of the device will be responsible for return shipping charges. Warranties do not apply to accessories, these include: batteries, electrodes, lead wires, gels and carrying cases. Covered items are as follows:
- Myocalme-two year warranty
- Pre-owned MyoCalme-one year warranty
- StimTec 4-2 year warranty
- StimTec 4 (clearance model)-1 year warranty
- TGBDY-2 year warranty
To return your product, you should mail your product to: 1425 Market Blvd Ste. 530-57 Roswell Georgia US 30076.