GUARANTEES & RETURNS
THE STIMTEN'S GUARANTEE
HASSLE FREE RETURNS
StimTen's electrotherapy devices are guaranteed to meet your satisfaction for a period of 30 to 60 days, depending on the product, unless otherwise specified. If you are not satisfied with your device within this time period, you may return it. The purchaser of the device is responsible for return shipping charges.To be eligible for a return, your item must be undamaged and returned with all parts included with your shipment. Each of our products will indicate their guaranteed period where they are eligible to be returned.
To return your device, please contact Stimtens via email or phone. We will provide you with an RMA# and shipping instructions. Customers are responsible for return shipping charges.
Stimtens@gmail.com or 1.800.329.9212
Once your item is inspected, we will credit your original card used for purchase for the amount of your purchased. The StimTen's guarantee does not apply to accessories, these include: batteries, electrodes, gels, A/C adapters and lead wires. If you did receive a damaged accessory or if one was accidentally omitted from your shipment, please let us know and we will get a new one out to you.
The warranty covers electrotherapy devices from manufacturer defects. If your device stops performing, we will replace the device with a new model at no cost. The purchaser of the device will be responsible for return shipping charges. Warranties do not apply to accessories, these include: batteries, electrodes, lead wires, gels and carrying cases. Covered items are as follows:
- Myocalme-two year warranty
- Pre-owned MyoCalme-one year warranty
- CES Ultra-Two Year warranty
- MyoLift Mini-Two-Year Warranty (one year extension no charge)
- MyoLift QT-Two-Year Warranty (one year extension no charge)
- 1100 Pro. CES Series Two-year warranty
To return your product, you should mail your product to: 1735 Buford Hwy, Ste. 215-254, Cumming, GA 30041 Please contact us first via email: email@example.com for return instructions.